Resident FAQ

If the emergency is life-threatening, dial 911 or contact your local Police Department. If you have an after-hours emergency maintenance situation, you can always reach us at 855-559-5525.

Routine maintenance requests should be submitted online through your Resident Portal.

Residents are responsible for certain maintenance & repairs, including but not limited to: replacing light bulbs; keeping the premises clean, safe, and sanitary; maintenance of interior drain lines (showers, bathtubs, toilets, sinks, washing machines, etc.); pest control; broken glass in windows & doors due to negligence.

We are here for you Monday-Friday, 9:00am-5:00pm. The best way to reach us is at (970) 455-9050, or at Unfortunately, our office does not accept walk-in visitors.

Our office is not open for in-person rent payments; however, we have several convenient options for paying your monthly rent: The best option is to sign up for FREE automatic ACH payments through your Resident Portal. Credit/Debit card payments are accepted through your Portal but do carry a transaction fee. Electronic Cash Payments are accepted at your local 7-Eleven or Walgreens store; email us for more information about this payment option.

Rent is due on the 1st calendar day of every month at noon. In order to comply with all State & Federal Fair Housing laws, we are required to establish fair and consistent late fee policies. Although we understand that delays in rent payments will happen from time-to-time, late fees will be strictly enforced per the terms of your lease agreement.

His House Property Management STRONGLY encourages you to purchase renter’s insurance. A good renter’s insurance policy can provide the following benefits:

  1. Protect your personal belongings in the event of fire, theft, or vandalism
  2. Cover accidental damage to the property caused by you or one of your guests
  3. Cover living expenses (hotel, meals, etc.) if your property becomes uninhabitable due to damage

Yes, as long as your property allows for pets we would be happy to process this request.

  • Step 1: Obtain written consent from His House Property Management
  • Step 2: Complete the PetScreening process
  • Step 3: Sign lease addendum and pay appropriate pet fees

Per the terms of your Residential Lease Agreement, you are required to provide a minimum of 30-days’ written notice to move-out (“Move-Out Notice”). Please complete the Move-Out Notice Form and email it to us at

Per the terms of your Residential Lease Agreement, Any amount remaining from the Security Deposit, together with a written accounting for any portion retained, will be returned by mail to you (Tenant) not more than sixty (60) days after expiration of the lease Term.

No. Per the terms of your Residential Lease Agreement, you may not sublet or assign the lease without prior written consent from His House Property Management.