PET POLICY
MOVE-OUT NOTICE
MAINTENANCE SELF-HELP
MAINTENANCE REQUEST
RESIDENT LOGIN
RESIDENT BENEFITS

Tenant Requirement Information

Resident FAQ

Our team is here for you Monday-Friday, 9:00am-5:00pm. Email is the quickest way to reach us. Please note that our office is open by appointment only.

All maintenance requests should be submitted online through your Resident Portal.

Contact Information:
info@hishousepm.com (General Inquiries)
970-455-9050 (General Inquiries)
844-995-6220 (After-Hours Emergencies)
1703 61st Ave Suite 101-C, Greeley, CO 80634 (By Appointment Only)

If the emergency is life-threatening, use your phone to call 911. If you have an after-hours maintenance emergency, you can always reach us at 844-995-6220.

The following situations are considered emergencies:

Before submitting a maintenance request, please attempt to self-diagnose the issue using our Maintenance Self-Help Page. All maintenance requests should be submitted online through your Resident Portal.

We have several convenient options! Unfortunately, cash payments are NOT accepted.

  • Option 1: The best option is to sign up for FREE automatic ACH (eCheck) payments through your Resident Portal.
  • Option 2: Credit/Debit card payments are also accepted through your Portal but do carry a transaction fee.
  • Option 3: Certified funds (cashier’s check or money order) can be mailed to our office address (see below) or delivered to our rent dropbox. Our rent dropbox is located inside of our office vestibule; the vestibule is generally open Monday-Friday, 9am-4pm.

His House Property Management
1703 61st Ave Suite 101-C
Greeley, CO 80634

Rent is due on the 1st calendar day of every month.

Please email us at info@hishousepm.com if your rent payment will be late. Late fees are charged on the 9th calendar day. The amount of the late fee is fifty dollars ($50) or five percent (5%) of the past-due rent amount, whichever is greater.

To comply with all State & Federal Fair Housing laws, we are required to establish fair and consistent late fee policies. Although we understand that delays in rent payments will happen from time to time, late fees will be strictly enforced per the terms of your lease agreement.

Please reference your lease for a comprehensive list of repair items that are your responsibility. Below is a list of the most common items; our Maintenance Self-Help Page is a great resource!

  • Keeping the premises clean, safe, and sanitary
  • Snow & Ice Removal (if not provided by your HOA)
    • Within 24-hours of snowfall
  • Landscaping (if not provided by your HOA).
    • Per the terms of the lease, Resident agrees to water, fertilize, mow, trim, remove weeds, and maintain all the lawns, trees, plants, flowers, and shrubs at the Premises
  • Maintenance of interior drain lines (showers, bathtubs, toilets, sinks, washing machines, etc.)
  • Changing furnace filters at least quarterly
  • Clearing all blockages in garbage disposals and repairing or replacing garbage disposals
  • Re-lighting pilot lights of furnaces, boilers, water heaters, and gas fireplaces
  • Regular cleaning and proper care of all landlord-provided appliances
  • Changing refrigerator filters
  • Changing all light bulbs
  • Changing all batteries
  • Broken glass of any kind
  • Pest Control Issues
  • Power Outage (In only a portion of the house)
  • Lockout (Resident has locked themselves out of the house)
  • “Chirping” Smoke or CO Detectors
  • Any item that is damaged due to negligence or improper use

The owner of the property is responsible for the cost of maintaining & repairing the sprinkler system. His House Property Management will engage our irrigation vendors for the activation (April/May) and winterization (October/November) of the system. Residents are responsible for monitoring the sprinkler system to ensure it is operating properly and watering the grass sufficiently throughout the season.

Wonderful! We are glad that you are enjoying your home. His House Property Management begins the lease renewal process approximately 120-days prior to your lease expiration date. Keep an eye on your email inbox, as we will email you detailed lease renewal options.

His House Property Management does not require that residents obtain renter’s insurance; however, we STRONGLY encourage you to do so. A good renter’s insurance policy can 1) protect your personal belongings in the event of fire, theft, or vandalism 2) cover accidental damage to the property caused by you or one of your guests, and 3) cover living expenses (hotel, meals, etc.) if your property becomes uninhabitable due to damage.

Pet policies among the properties we manage can vary, since the homes we manage are owned by many different investor clients. If you are a prospective resident, please review the rental ad on our website to read about the property-specific pet policy. Assuming the property you are interested in allows pets, you can view our detailed Pet Policy here.

If the new pet meets the pet policy outlined above, we would be happy to process this request!

  • Step 1: Obtain written consent from His House Property Management by emailing us details about your situation and information about the pet you’d like to add- info@hishousepm.com
  • Step 2: Complete the appropriate pet profile at https://hishousepm.petscreening.com/
  • Step 3: His House Property Management will review the newly created pet profile;
  • Step 4: Sign a new lease and pay the appropriate fees (additional monthly rent, security deposit, and administrative fees may apply)

No. Under no circumstances may a pet be present at the property unless it is approved by His House Property Management and listed as an approved pet on the Residential Lease Agreement.

Per the terms of your Residential Lease Agreement, you are required to provide a minimum of 30-days’ written notice to move-out (“Move-Out Notice”). Please complete the following form and email it to us at info@HisHousePM.com :

Per the terms of your Residential Lease Agreement, any amount remaining from the security deposit, together with a written accounting (statement) for any portion retained, will be returned by mail to you (Resident) not more than sixty (60) days after expiration of the lease Term.

Below are some tips to speed up your security deposit return!

  • Follow our detailed Move-Out Instructions (we will email you these instructions weekly as your move-out approaches). The cleaner you leave the property, the faster we can process your security deposit return!
  • Email a PDF copy of all final utility bills and payment receipts from the utility companies to info@hishousepm.com
  • Send us your new mailing address.

No. Per the terms of your Residential Lease Agreement, you may not sublet or assign the lease.

This is called a ‘Change in Occupancy’ per the terms of your Residential Lease Agreement. Requests to remove someone from a lease will only be considered at the end of the current lease term. Requests to add someone to a lease will be reviewed on a case-by-case basis.

  • Step 1: Obtain written consent from His House Property Management by emailing us details about your situation and the incoming resident- info@hishousepm.com
  • Step 2: His House Property Management will provide you with a rental application link that the incoming resident can use to submit a rental application.
  • Step 3: His House Property Management will review the rental application for the incoming resident and either approve or deny the Change in Occupancy.
  • Step 4: If approved, you will be prompted to login to your online portal to pay the Change in Occupancy fee.
  • Step 5: Sign a new lease.

Most of our properties are single-family units, and the resident is responsible for paying for all utilities (natural gas, electricity, water, non-potable irrigation water, sewer, trash, cable, internet, etc.).

Some condos and townhomes may include utilities & amenities in the HOA dues, such as water, sewer, trash, snow removal, and landscaping. HOA dues are paid by the landlord, so the resident receives benefit for any utilities or amenities included in those HOA dues!

No. Per the terms of your Residential Lease Agreement, you may not alter or make modifications to the property.

No. Per the terms of your Residential Lease Agreement, you may not alter or make modifications to the property.

No. Per the terms of your Residential Lease Agreement, you may not alter or make modifications to the property.

Yes. Email info@hishousepm.com to request these documents.